GAME, ACCOUNT, AND TECHNICAL SUPPORT

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Technical and Billing Support: You can contact the Technical or Billing Support by e-mail via support@ultimaonline.com. You can also contact Technical or Billing Support via help.ea.com. Click on “Talk to a Game Advisor” and follow the simple steps. If you are based in the US, this website allows you to leave your phone number for us to call you back.

Dispute: For questions about banned, suspended or hacked accounts, please email us at dispute@ultimaonline.com.

INTERNATIONAL SUPPORT

Korean: uogm@ea.co.kr
Chinese: support-tw@uo.com
Japan: http://www.jp.uo.com/contact.html

BUG AND EXPLOIT REPORTS

You can use the feedback forms here to submit bugs. Bug reports can also be mailed to bugs@ultimaonline.com, along with all important information, such as the time, date and shard of the occurrence, the steps that caused the bug, and whether or not it was repeatable. Bugs found on a test center should be sent to bugs@ultimaonline.com with the same information.

GM REVIEWS

Please let us know of any concerns, complaints, or compliments you may have with specific Game Support staff by contacting us at gmreviews@ultimaonline.com.

FEEDBACK AND SUGGESTIONS

We love hearing feedback and ideas, so we developed a tool for players to send their thoughts straight to us! The Ultima Online Feedback Form is the place to go to send in suggestions, issues, and questions for the Five on Friday. While forms sent in through the feedback tool will not generally get a response, we read and track each and every one.

UOGAMECODES.COM

(Game Time Codes, Advanced Characters, Character Transfers, Upgrade Codes and more): www.uogamecodes.com